If your iPad Pro® camera won’t take pictures or videos, you may wonder if the camera is broken or if your iPad needs to be replaced. The good news is your device is probably fine, and we’ll walk you through some easy ways to get it running properly.
At Asurion, we find and fix any issue—fast.Whether it’s speeding up your iPhone® or Android™ or fixing Xbox One® controller drift, our experts can help. Here’s our guide on what to do if your iPad Pro camera isn’t working, so you won’t miss another shot.
There are several reasons your iPad Pro camera may be malfunctioning. Some of the most common culprits include:
Whether you’re dealing with one of these issues or something else entirely, here are some things to try.
Take off any case, accessory (especially anything metal or magnetic), or film that could be blocking the lens.
Accidents happen. And when they do, we’re here for you.
Bring your broken tablet to your nearest store, or make an appointment today. Our experts will get it back up and running fast.
You may think your camera is broken—especially if the images are turning out fuzzy—when it really just needs a good cleaning. Be sure to regularly (and gently) wipe both the rear and front-facing lenses on your device with a dry microfiber cloth to remove any dust or lint. For more stubborn debris, spritz the cloth with a mild lens cleaner, then gently dab the lens clean.
If you see dirt or debris inside the lens, or if the lens appears to be damaged, reach out to an iPad repair expert for help.
Restarting your device may be the simplest solution to get your camera working again.
If your iPad has a Home button:
If your iPad doesn’t have a Home button:
When your iPad camera doesn’t work while you’re using a third-party app, you may think the app is to blame. But it’s possible that you never granted it permission to use your camera. Here’s how to check:
If the camera still doesn’t work after that, try switching back to your default camera app.
Make sure your iPadOS is always updated to the latest version. Outdated software can cause problems with your iPad, including your camera. Here’s what to do:
If your iPad Pro camera still isn’t working, try resetting the settings on your iPad. This option will only erase your settings—your saved files and other personal data will still be available after you restart your device.
A factory reset may fix the problem you’re having with your camera, but this should be your last resort. Before you reset your device, make sure you back up your iPad, since everything except for the original software and apps will be erased.
See our guide for how to back up, factory reset, and restore information to your iPad.
With the Asurion Home+ protection plan, we’ll cover all your favorite home tech—including your tablet—from breakdowns, defects and normal wear and tear, all for less than $1 per day. No receipts or registration forms required. To learn more about tablet protection, visit asurion.com/homeplus.
*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*
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