If you can’t connect your iPad® to Wi-Fi, you won’t be able to stream a show, check email, or do any of the things you want and need to do. Fortunately, this is almost always an easy fix, and we’ll walk you through it.
If your iPad is too far away from your router, the signal may not be strong enough for your device to connect to Wi-Fi. Make sure your router is turned on and try moving it closer to get your iPad online.
When trying to connect with a Wi-Fi network, you may be prompted to enter your password. Even if you enter it correctly, there’s a chance an “unable to join the network» or “incorrect password» message may appear. If this happens, follow the steps in the Restart your iPad section.
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If iOS® or iPadOS® detects an issue with your Wi-Fi connection, you’ll see a message (like “No Internet Connection») under the name of the Wi-Fi network that you’re connected to. Tap the Wi-Fi network for more information.
You may also try connecting to a Wi-Fi network in a different part of your house or building. If your device still can’t connect, you may need help with your network.
Tip: If you’re connected to a Wi-Fi network but can’t get online, try to connect using another device. If you can’t get online with a different device, you may have a service outage. Call your internet provider for help.
If you still can’t connect to your network or get online, try restarting your device.
To restart iPads with a Home button:
Press and hold the Top button until the power off slider appears onscreen, then drag the slider.
Wait a few seconds, then press and hold the Top button to turn it on.
To restart iPads without a Home button:
For more about simple restarts, check out our step-by-step guide to how to hard reset your iPad,
If your iPad didn’t connect to Wi-Fi after you restarted your device, try restarting both your router and modem (sometimes they are two separate pieces, but often they are combined in one device). Here’s how:
Tip: Make sure to update your Wi-Fi router with the latest firmware, and make sure that the router works with your iPad. Contact the router’s manufacturer if you’re not sure.
If you still can’t connect, try resetting your network settings.
For iOS or iPadOS 15® or later: Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For iOS or iPadOS 14® or earlier: Go to Settings > General > Reset > Reset Network Settings.
Note: This will also reset your Wi-Fi networks and passwords, mobile network settings, and virtual private network (VPN) and access point name (APN) settings.
A software update may solve any issues you’re still having with connecting your iPad to Wi-Fi and prevent future problems. To download available updates:
Go to Settings > General > Software Update > Install Now.
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